Complaints Handling Process

At ConnectCurrencies, we are committed to providing excellent service. However, if you aredissatisfied, we take complaints seriously and will work to resolve any issues as quickly as possible.

How to Submit a Complaint

To file a complaint, please contact us via:
Email: [email protected]
Phone: 01494 269 253

Response Time

We aim to acknowledge all complaints within 24 hours and provide a resolution as soon as possible.

Our Complaints Process

1. **Acknowledgment:** We will confirm receipt of your complaint within 24 hours.
2. **Investigation:* Our team will thoroughly review the issue and may contact you for additional information.
3. **Resolution:** We will aim to resolve the complaint efficiently and fairly, keeping you informed throughout the process.
4. **Final Response:** You will receive a formal response outlining our findings and any actions taken
If you require further assistance or have any concerns, please reach out to us directly.